Frequently Asked Questions (FAQs) from customers about barcodes, 2D codes/RFID/imaging can be viewed in a ‘Q&A’ format.
About barcode scanners in general
Please check the following details.
- Are the symbol settings correct?
If a setting is made to limit the number of symbols or digits supported, symbols outside the setting cannot be read. Check that the symbol system and number of digits are set correctly. - Is the scanning distance sufficient?
If the printing/marking quality is poor, the reading position may not be readable even if it is within the specification range. In such cases, please consult our sales representatives. - Is the scanning window dirty?
If the reading window is dirty, the illumination will be dimmed and the captured image will be deformed or dark. If it is dirty, clean it with a lens cleaner or similar. - Is the symbol of good quality?For 2D codes, check that the cell layout, cell size, etc. conform to the standard. Non-standard symbols, such as those with light print density, chips or smudges, may not be readable.
About handheld barcode scanners
Check the communication settings (virtual COM or USB HID mode).
■ For USB virtual COM specifications
For virtual COM, install the driver and check that the COM port is detected in Device Manager. Specify the appropriate COM port in the communication software.
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
■For USB HID specifications
In the case of HID, this can be improved by setting a longer data transmission interval.
Enter the model number in the product search to narrow down the search.
Please check the following details.
- Read the barcode menu to find the setting that reads your code.
- Read the code while changing the reading distance and angle for auto-gain.
- Press the trigger and check that the LED lights up.
- Difference between virtual COM or HID (for virtual COM, install the driver).
For 3150Term and Tect, please use virtual COM.
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
- Check the target PLC and make various settings according to the PLC Link Connection Manual.
- Check the pin layout of the RS-232C connector according to the PLC Link Connection Manual and prepare a conversion cable if necessary.
Make sure that the firmware is MCR-H200 V1.7.1 or later.
- For firmware updates, read the barcode menu to enable Shift-JIS. (However, it must be v1.7.1 or higher.) Also, check that the host side supports Shift-JIS.
You may be paired with another TMA-6000. Try reading the disconnect menu once to unpair, and then read the connection label of the TMA-6000 you want to connect to again.
About fixed code readers (2D codes)
Match the IP address (IPv4) of the PC with the IP address of the code reader. The fourth octet must not be duplicated.
Example: personal computer 192.168.209.100
Code reader 192.168.209.10
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
Refer to the Configuration Tool manual. Write and save the settings in the unit and reboot the reader.
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
If you turn on the power while holding down the Teach key, the device will temporarily start up with the default settings (192.168.209.10). Please check the IP address using the configuration tool. (The original IP address will be retained.) (Applicable models: MCR-F180, MCR-F530, MCR-F600)
製品検索に型番を入力して絞り込めます。
- Please check the wiring connection with the PLC main unit or communication unit. Refer to the PLC link connection manual, section 9 “Connection of Reader PLC”. Short-circuit processing of CS-RS or ER-DR is also required.
- Do the baud rate and frame configuration of the reader and PLC match?
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
Is the reading data output destination setting (COMFROM) correct?
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
Are you in single read mode or read timeout mode?
Enter the model number in the product search to narrow down the search.
Enter the model number in the product search to narrow down the search.
The reading range of the built-in lens types cannot be changed, except for the MCR-F1000 and MCR-F530. For C-mount types (MCR-F600, MVF-500C), lens selection and focus can be changed. For reading range, refer to the instruction manual for each model.
Enter the model number in the product search to narrow down the search.
About RFID reader/writers (MRU/FRU series)
Can be imported. Set the trigger method to Digital Input Trigger in the PLC mode setting screen.
MRU-F5xxx Configuration System Reference Manual – 9. Transmission format.
Operates with the value specified in MRU-F5XXX Series Command Communication Specification – 5.23 SetAntConf. If the value is not specified in the SetAntConf command, it operates with the value set in the “Continuous mode” of the web setting screen.
About the product in general/other products
A configuration reference manual and a PLC connection manual are available for reference.
The solution will vary depending on your situation, so please check and describe the following items along with the equipment you are using and contact us using the form below.
- Is the equipment energised?
- What is the status of the indicator light?
- Is the reading working?
- Does the lamp come on when reading?
- How long has the error been occurring? Has there been any change before or after?
- What is the status of the other lines?